China National Heavy Duty Truck Co., Ltd. in Hohhot 70 is currently holding about 900 units, ranking first in sales in China. Such pride, timely and efficient after-sales service support is the strong support behind the rise of the 70 mine fighter.
At the beginning of the launch of the China National Heavy Duty Trucks' 70 mine fighter in Hohhot, the service team faced many difficulties that were not expected. The problems such as frame, front spring rear ear, and front steering bracket emerged one after another. Hohhot service team attaches great importance to this matter, and effectively improve the areas where the problems occur, and observe the improved results over a long period of time. In particular, Cheng Gang, deputy manager of the branch, takes the time every week and drove 200 kilometers to the site of vehicle use. Conduct on-site and in-kind research, and provide timely feedback to the headquarters on existing problems and improved results. This will provide valuable experience and information on the improvement of the 70 Mines Overlord.
At the beginning of 2011, the 70 Mine Overlord was widely promoted in Inner Mongolia. The large customer in the jurisdiction, Eshi Kaitai, purchased 300 sets of 70 mine bullies at one time. Considering that the new products had just been put on the market, there were few spare parts and the service stations were not shipped after repairs. In a timely manner, the branch company put forward the guiding ideology of “service front-end and accessories front-endâ€, arranged the service station to carry out the service of the mining station, and provided strong support for common spare parts. Practice has proved that this method solves the disputes that may arise in the after-sales service in a timely and effective manner, and better solves the problem of unstable quality after the new products are put on the market.
Hohhot's service team attaches great importance to the convergence of services and new products. The branch companies draw special personnel and service stations to establish a directional liaison mechanism and provide effective service support to service stations at any time.
Timely and efficient service work has enabled the company to remain invincible in the promotion of new products throughout the year and become a model for the sales of new products by Sinotruck's sales department.
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