Xinhua News Agency, Beijing, December 26 (Xinhua, Xinhua News Agency reporter) In 2003, when the Chinese auto industry was heading into the world's “top four,†one can not ignore the regret that people can not regret at the end of the year, that is The media reported that "China's auto recall system will be introduced within the year" has not yet been realized.
2003: Continuous failure of cars
Seeing that the car recall system should be "difficult to produce" during the year, but looking back, the cluster failure of domestic cars in 2003 has continued.
In January of this year, Xinhua News Agency reported on the three 1.8T sedan cars produced by German Volkswagen Company's joint venture in China, including Bora, Audi, and Passat. Frequent ignition circuit failures occurred. At that time, due to the nationwide tension of the ignition coils, a large number of faulty vehicles could only be “armpit†at the repair shop.
In June of this year, Xinhua News Agency reported on the accidental shutdown of a POLO 1.4-litre sedan that was produced using a global synchronization process. According to statistics from manufacturers, at that time there were more than a thousand POLO sedans with "arrhythmia."
At the end of the year, the Xinhua News Agency reported on the "strange disease" of some Dongfeng Citroen Elysee 16V (valve) sedan engines.
In addition, Guangzhou Honda Motor Co., Ltd. also announced to the owner that it is free to replace the related accessories for the failure of the new generation of Accor engine snorkels.
The above examples of car breakdowns are group car breakdowns. In the "Management Regulations for the Revocation of Defective Automobile Products (Draft)" issued by the General Administration of Quality Supervision, Inspection and Quarantine last year, it was clearly pointed out that "defects mentioned in these Regulations refer to certain batches, models, or products due to design, manufacturing, etc. There are ubiquitous deficiencies in the category of automotive products." According to the draft, these several group car breakdowns are suspected of meeting the "recall" conditions. Only the system is undecided. These breakdown cars can only be separated from the "recall".
The absence of recall system tortures the quality of automobile manufacturers
One concept that needs clarification is that a car has failed, and it does not mean that the car is not a good car. For a long time, due to the absence of the recall system in China and the abnormal psychology of the automaker’s refusal to recall, manufacturers often regard the recall as a scourge, for fear that they would recall the brand and affect the car in the minds of consumers. Perfect image." In this regard, the relevant experts pointed out that manufacturers should go out of their misunderstandings, and should earnestly say good faith to consumers, have conscience, be bold in their responsibilities, and have the courage to take the responsibility of taking the initiative.
For example, in 2003, several models with cluster failures in China were all the best-selling models that were driven by high-tech manufacturers. However, these high-tech imported models are often disobedient to China's "imperative". This is closely related to differences in oil products at home and abroad, environmental differences, etc. It must not be regarded as a good car for the above-mentioned models.
In addition, we are pleased to see that, under the supervision of the media, most domestic automakers are still able to face cluster failures and resolve problems more proactively and quickly, despite the absence of a recall system. For example, in the "Ignition coil crisis", in order to solve the urgent needs of consumers, the manufacturer once removed the ignition coil from the new car and replaced it with the consumer. After the crisis was resolved satisfactorily, a record apology to consumers was publicly and sincerely apologized. With this sincerity in solving problems, there will be no lack of understanding and trust between manufacturers and consumers. However, the supervision of the media cannot substitute for the construction of the recall system. There are still some manufacturers who love the rules of drilling laws and regulations, and they will disguise and block messages, and even ignore the existence of hidden dangers.
The reporter learned that, in response to the recall system expected by all parties, FAW-Volkswagen, Shanghai Volkswagen, Shanghai GM, and Shenlong Auto have taken precautions to begin the construction of recall mechanisms such as quality warning, information management, and product traceability systems. The industry believes that the basis for the recall of automobiles is that manufacturers have good information sources, service networks, and crisis response systems. Once the recall system is formally promulgated, powerful manufacturers are fully capable of adapting quickly, and those with small production scales and poor service networks can hardly cope. The survival of the fittest at the level of such policies and regulations is crucial to the healthy development of the Chinese automobile industry.
Can't make cars become "overlord goods"
Inventorying In 2003, the "overlord clause" that merchants imposed on consumers was undoubtedly a major hot spot for consumer rights protection. However, in the automobile consumption field, the long-term absence of laws and regulations such as recalls and “three guarantees†has already made the car a “bully commodityâ€?? The new car purchased by the customer has experienced a serious failure but cannot be returned; the car purchased is due to manufacturers Problems such as design and installation caused failures, but it was impossible to ask for recalls in a straightforward manner; consumers constantly heard that a foreign car was recalled and their own car was “not listed in the recallâ€... Many consumers were buying cars. Before it was often full of "car life," the embarrassment, but after buying a car is often caught in "a lingering nightmare."
According to the statistics of the Ministry of Communications, the number of deaths per year in traffic accidents in the country amounts to more than 100,000, of which a considerable proportion is caused by mechanical breakdowns in cars. Therefore, it is no exaggeration to say that car recalls are related to human lives.
At present, China’s car ownership has exceeded 10 million, and this year’s output will also exceed 4.2 million. The continued rapid growth of China’s vehicle ownership constitutes a contradiction with the absence of a recall system. Experts believe that the recall system is not only the terminator of auto “overlord goods†but also an important cornerstone of the “car societyâ€. The Chinese auto industry will never be able to safely sprint on a “freeway†that lacks a cornerstone.
After a long wait, consumers probably do not care about waiting for a few more days. However, how far is the recall system from consumers?
Dongfeng Commercial Vehicle Co., Ltd. , headquartered in Hubei Shiyan, [The commercial vehicle capital of China", is Dongfeng Group's core business plate of medium and heavy commercial vehicles.
The product showed here are used for Dongfeng trucks.
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